Yup, bought 4 brass monkey lamps, opened dispute once able as I had not received anything, original website went down, tracking details non-existent, new tracking was provided, then all of a sudden I receive a tiny wooden manequin, and an offer from "unilone" for me to return the darn thing at my own expense and THEY confirm with paypal receipt of my return then they will issue a refund.... LIKE PAYPAL ARE YOU FREAKING KIDDING ME????? I have to pay up to return the thing, I've looked up the address provided for return and it's completely different to the original sender address AND on google maps it shows it to be in the middle of nowhere... unbelievable.
My whole transcript minus my personal contact details below for your viewing pleasure.
Case details
Seller information
Unilone Trade Company
<Removed>
Transaction amount
$72.05 USD
<Removed>
Date reported
21 September 2020
Your notes
I tried to use the tracking number provided by the company via email and the websites do not exist. I have tried emailing the email provided and the email has bounced back saying that the domain dgetw.site couldn't be found. I have provided my order confirmation and the shipping confirmation and a screenshot of the bounced email seeking information on my order.
File
Gmail - Shipped Monkey Lamps.pdf
Gmail - Order confirmed Monkey Lamps.pdf
Screen Shot 2020-09-21 at 4.26.34 pm.png
Additional information
Item issues
Different
Refund requested
$72.05 USD
Your responses
Date added
24 October 2020
Date added
24 October 2020
Date added
22 September 2020
Your notes
The seller had advised a new tracking number and website to track, a SMALL parcel with that tracking number was received today at 14hs. I had ordered 4 brass monkey lamps which would be at minimum 2 large boxes. What I received instead is a small wooden male manikin measuring 11.4cm as stated on it's box. I have taken an image of the sealed parcel, a video of me showing the tracking number and then proceeding to open the parcel and show it's contents, and a final image of the parcel label and the mini manikin. If there is an email address or somewhere that I can send these images as evidence. This is very deceitful from the 'seller'.
Information provided by the seller
Date
23 September 2020
Tracking information
LZ253916298CN, China Post EMS
Your conversation with the seller
You
I tried to use the tracking number provided by the company via email and the websites do not exist. I have tried emailing the email provided and the email has bounced back saying that the domain dgetw.site couldn't be found. I have provided my order confirmation and the shipping confirmation and a screenshot of the bounced email seeking information on my order.
21 September 2020 at 4:29:11 PM AEST
Dear Customer, Your package has been sent. You can enter the tracking number LZ253916298CN to check the express information through this link: <Removed> In general, the estimate time-frame of arrival is about 15-20 working days, and please allow some days to update. Your patience and understanding will be highly appreciated. If you have any questions or concerns, please feel free to contact us. Best regards
21 September 2020 at 8:16:31 PM AEST
You
I just received a small wooden male manikin 11.4cm tall, not the four monkey lamps that I ordered and paid US$75 Not happy at all.
22 September 2020 at 4:24:47 PM AEST
You
I have taken photos and a video of me showing the tracking details and opening the small package to show it's contents as evidence of what you have sent is NOT what I have ordered. This is outright fraud on your behalf.
22 September 2020 at 4:28:05 PM AEST
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