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since ‎Nov-17-2020
Robertotoledo
Robertotoledo Contributor
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Re: AliExpress Purchase Coded as Cash Advance

by Robertotoledo Contributor in Payments Archives
‎Dec-03-2020 11:23 AM
‎Dec-03-2020 11:23 AM
Thanks but what is PayPal going to do about all the wrong charges we had during this period so far? ... View more

Re: AliExpress Purchase Coded as Cash Advance

by Robertotoledo Contributor in Payments Archives
‎Nov-18-2020 11:30 AM
2 Kudos
‎Nov-18-2020 11:30 AM
2 Kudos
Hey Paypal team, Chase costumer service is pointing fingers at PayPal as root cause of the problem. See message from them below using the secure message center from account: Hello Roberto, Thank you for contacting us. We understand your concern about your account and will be more than happy to help you. Roberto, let me share, we rely on information provided by merchants and your applicable payment network to categorize transactions among Purchases, Balance Transfers, or various types of Cash Advances. For more information you may want to refer to the card member agreement (CMA). CMA's can be found on chase.com without having to login to account. You are a valued cardmember and we want you to be completely satisfied with our services. We have forwarded your feedback to our review team. Please continue to contact us with any feedback or questions. We are committed to delivering the high level of service that you expect and deserve. Transactions that may be treated as cash advances: -Cryptocurrency, purchasing lottery tickets, casino gaming chips, race track wagers or similar betting transactions - Purchasing traveler's checks, foreign currency, money orders, wire transfers or similar cash-like transactions - Making payment using third-party service We appreciate your business and thank you for your feedback. Thank you, Roohi I suggest that Paypal step up and solve the problem because as per what they saying, using PayPal (Third Party) can be the only reason why they are charging such fees. So... no PayPal for me from now on. I do not want a $10 charge on every web purchase I make! ... View more

Re: AliExpress Purchase Coded as Cash Advance

by Robertotoledo Contributor in Payments Archives
‎Nov-17-2020 01:07 PM
‎Nov-17-2020 01:07 PM
I am having the same problem and chase refuse to refund me. I got 5 fees of $10.00 for 5 purchases that I made using Aliexpress. Some purchases were of $1!!! This is stealing money from us without our awareness. Called chase, paypall and Aliexpress and none of them are willinv solve the problem. Will never buy from Aliexpress and Chase just lost a loyal costumer! I think Paypal has nothing to do about it. ... View more
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