I made a claim with Paypal through their Resolution Centre against a merchant from China who says he mailed the package of an order for two summer dresses for my wife, which I placed on July 21, 2020. The package never arrived and I keep checking the tracking on both China Post and that of the local post office and I always get the same last message dated 25 September: Item created. And nothing else. Then surprise surprise, Paypal informed me some 4 days ago: "We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered". What shipment tracking? It is crystal clear that either Paypal have been taken in by this merchant who is telling an outright lie about the package delivery, or else Paypal never bothered to check with the merchant what really happened and are just unfairly ignoring their customers' rights and deciding on disputes without submitting any proof. It is also regrettable that a number of messages to both Paypal and the merchant about this dispute have gone unanswered. Someone has any idea how I can appeal Paypal's decision to deny my claim?
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