The message centre offers the opportunity to upload and attach information but you can’t directly forward emails. I copied my email to a word document and uploaded that. They still didn’t accept it! After several weeks of messages I rang my bank today and they immediately refunded my £15-99 which I know is a paltry amount. I also have a claim against the same company for 13-99. This is still “being decided” . I expect the outcome will be the same...the tracking number on this item is not even detectable! Once PayPal decision is finalised I will again approach my bank. I will never use PayPal again and am not leaving this. I will submit an official complaint to PayPal about this company and also be writing to their CEO. They should not be getting away with this and should be divorcing this company if they value their reputation.
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