Having exactly the same issue. Bought an item that turned out to be fake, seller said he didn't know and agreed to return it if I sent it back. He did this though the PayPal system. I sent it back and added tracking to PayPal. He received the parcel some time ago but the case resolution date keeps being moved back by a couple of days whenever I check it. I am worried that some sort of timer is going to run out and I won't be granted the refund even though I'm sure he has received the parcel.
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