PayPal Community

For my complaint to PayPal with zeaqikstore, it was touch and go; I felt that PayPal was not looking carefully into my case, especially based on the fact that there had been so many other complaints about zeaqikstore, in this PayPal online community forum. It took persistent communication in order for me to be heard, but in the end, PayPal pulled through for me and gave me the refund today for an item I ordered Sept 13 and had not received. So keep insisting on your refund. I think it's because I asked for my case to be pumped up to a supervisor with more experience, that I received my refund, as the original person I was working with said I had to wait 20 more days of no activity in the package tracking, even though it had already been 6 weeks. ... View more

Yes my situation is turning out to be the same. The new tracking order zeaqikstore sent after 5 weeks appeared to be a scam and a delay tactic, but when I messaged PayPal about it, they claimed it was a real tracking number from China (even though when I ordered the item, they claimed to be shipping from England! I would not have ordered it if I knew it was coming from China!) Paypal customer support told me to go to 17track.net online where you can see foreign tracking numbers, and sure enough, there was proof that they shipped my item when they said they did, AND it we as linked to the original USPS tracking number. So according to the tracking info on this website, after 6 weeks of supposedly sitting in customs, my order apparently left China yesterday. So now it will probably be another 3 weeks or more before it arrives in the US, when the US tracking number should be activated. If/when my package arrives, I will photograph it well prior to opening (showing tracking numbers) and as I open it, to show what is inside the package - as I suspect that I won't be getting a cat treadmill but probably a t-shirt or some other unrelated item like others have claimed. If so, will send the photos to PayPal and demand a refund. But the customer support person also told me that if my package does not "move" in 20 days according to tracking records, that I will get my refund. So I am going to try to be patient, now that I see the tracking number is at least real and it has finally shown the item passing through customs. But after reading everyone's complaints about zeaqikstore, I will be truly surprised if I actually get what I ordered! I will keep you all posted. ... View more

Today I received a response from PayPal stating that zeaqikstore sent a NEW tracking number (this is now more than 5 weeks since I received the 1st tracking order, which never showed that it was ever even shipped. I immediately tested the new tracking number and USPS said it was not a real tracking number. I suspect this is just another one of zeaqikstore's delay tactics, or they are sending me a substitute piece of junk like other victims have received. I emailed PayPal to let them know it was fake, and also sent them a link to this series of complaints about zeaqikstore. I will take your advice though, and call them up on the phone. ... View more

I ordered the cat wheel too, (on Sept.13, 2020) but have received nothing. After 5 weeks, tracking number still shows it hasn't left the seller. I have initiated a claim for a refund from PayPal. ... View more

I was surprised to see how many complaints there are, about zeaqikstore, and yet PayPal has not cut these guys off from doing business with them. I too believe I was scammed by zeaqikstore. Tracking number was provided a few days after I placed my order on Sept. 13 2020, but after 5 weeks, it still has not shown that any mail carrier has received the package to begin transport. I opened a PayPal claim and now it is under review. ... View more