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since ‎Oct-25-2020
Cat_lady55
Cat_lady55 Contributor
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Re: Unilone Trade Company

by Cat_lady55 Contributor in Security and Fraud Archives
‎Dec-03-2020 11:44 PM
2 Kudos
‎Dec-03-2020 11:44 PM
2 Kudos
Hi Bj251 I feel your frustration and at one stage decided to give up also. Someone reminded me that terrible things happen when good people do nothing so I persevered and was able to add yet another strike to Unilone’s record. With your support PayPal will be more likely to act permanently against this type of scam. I too could not find a phone contact number, I was funnelled into the contact page where the three options included the messenger service which did eventually prove fruitful. Please don’t give up. Best wishes, CatLady55. ... View more

Re: Unilone Trade Company

by Cat_lady55 Contributor in Security and Fraud Archives
‎Nov-30-2020 02:48 AM
2 Kudos
‎Nov-30-2020 02:48 AM
2 Kudos
Hello all, Full refund received today yay! I am in Australia and didn’t have to submit a scam report from ACCC or anything like that. Nor did I have to return post the small tee! So key things to try: as many other people have mentioned, make sure you’re all registered for the Return on Us PayPal policy. (Just google it and follow the prompts). Then I used the message chat section on the contact to politely but very firmly request my denied case be reopened and referenced this thread again. Best wishes, I am happy to help if anyone has questions also. ... View more

Re: Unilone Trade Company

by Cat_lady55 Contributor in Security and Fraud Archives
‎Nov-20-2020 12:45 PM
‎Nov-20-2020 12:45 PM
Hello All,    Same with me as well, I complained via paypal's messenger service and got this reply:   If it hasn't be done already, I can be sure to add another complaint for this company to show that people are not getting what they ordered and being given those fake tracking numbers. As far as the case goes, on our side since the case was opened as though it wasn't done by you, that would be the reason why the case was closed. If we change the case to an item not as described, you are correct, we will most likely ask that the item be returned, however, we check the addresses on our end and if we notices its a fake address then we can still protect you. Worse case scenario is that we have you send back the item and we can show proof that it was sent to the address that we gave you and we get your funds back that way. I understand that this can be frustrating in dealing with a company that doesn't seem to be on the up and up, but we are here to help and we have avenues in place to do that. With both of us working together, we can ensure that you can get a refund and that the company is reported.   ---- So in my case I will send the item back and should get a refund just with my proof of postage and I won't have to wait until the item is delivered because we are all assuming the return address is bogus. I lost $115. It might cost me $25 to post but I know now to be much more careful about where I buy things online so I'm okay with this.  ... View more

Re: Unilone Trade Company

by Cat_lady55 Contributor in Security and Fraud Archives
‎Oct-25-2020 06:39 PM
1 Kudo
‎Oct-25-2020 06:39 PM
1 Kudo
Hello fellow Aussie, What’s the latest update from your case? I will do as you’ve suggested and contact the accc but I wonder why we have been asked to send the item back when other people have uploaded reports and not been asked to do the same? Thanks, Ursula ... View more

Re: Unilone Trade Company

by Cat_lady55 Contributor in Security and Fraud Archives
‎Oct-25-2020 06:36 PM
‎Oct-25-2020 06:36 PM
Hi Peter, was your dispute claim still active when you were refunded? Had you been denied yet? Thanks, Ursula ... View more
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