I too was defrauded by this company, using the same method of giving me a tracking number, belonging to someone else at a different address. PayPal also resolved the case in favour of the fraudsters, because they supplied a tracking number which said my parcel had been delivered. However.... I did not give up, I contacted Royal Mail, whom the tracking number belonged to, and asked about my delivery. After 9 days, I got an email, stating that the tracking number did not relate to my name or address. I contacted PayPal asking to make a formal complaint, well after several days of persistence with the message service, I eventually got a reply and a link to a complaint form. I had some significant issues completing the form, as every time I attempted to attach emails and screenshots, which supported my complaint, the form timed out, and PayPal would not send me a direct email address. I persisted by writing my complaint and appending my supporting evidence as a word document and attached it to the form as a PDF. Some time later, I believe it was a week or so, I received a message from PayPal stating that my case had now been found in my favour and my money was returned. I received no apology or explanation, I just feel slightly less angry about the way I was dealt with. I hope this helps those who get caught in this partnership that PayPal seems to assist.
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