You’re not alone. I experienced the same situation, systematically withholding payments despite proof of delivery and positive feedback on eBay from the buyer confirming receipt of goods and happiness. PayPal just want to hang on to every penny for as long as they can, it’s disgraceful. That’s with 100% feedback and positive comments on the Sales the money was withheld on. They ignore messages for days on end as they know there’s nothing they can say when you question why they are holding your payments. They say it will be released 24 after proof received but that’s not true and almost laughable. They’re message centre people are just idiots who ignore any questions or proofs that you send and just patronise you with have a great day, stay safe, after the latest lying reply. I understand that PayPal have to pay £450 for every complaint received so I would encourage people to go straight down that route and save time as they will ignore any official complaint constantly in my experience. They have created a system where they do what they want and victimise people without justification. eBay have ended their arrangement with PayPal which will come into effect in the coming months and it can’t come too soon. If you sell on eBay, then you are open to their nefarious unjustified practices and they have no accountability. They just ignore you. There are no telephone numbers, just a “message centre” which they ignore if you are in the right and they have no answer. I cannot state how much I despise PayPal enough and encourage anyone to terminate their relationship with them as they are a dreadful company.
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