I appreciate the voluntary advice. I will consider those options. I am baffled and stunned that a technology giant that should be able to keep payments between two parties secured in this digital age has failed to identify and resolve the need to have a reliable customer support line staffed with personal. Each time I have called, they transfer me to another department that leaves me on hold. Each time I have spoken to the support staff before they transfer me, I am told the only way to fix my issues is to speak to the department they keep transferring me to. I asked for them to email me, message me, or for any other avenue to resolve this because ultimately sitting on the phone for over 6+ hours at this point was a waste of my time. I want to do business with them... but they are making is absolutely impossible to do so. And if they cannot resolve the phone support situation due to covid within the last 6+ months of identifying the need, i'm not sure they can be trusted with my businesses money any longer.
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