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since ‎Oct-19-2020
Country: Croatia
Type: Personal
Almin2
Almin2 Contributor
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Scam sellers use PayPal shortfalls in dispute proc...

by Almin2 Contributor in Disputes and Limitations Archives
‎Jun-26-2021 05:25 AM
‎Jun-26-2021 05:25 AM
So far I was not afraid to order products from internet through PayPal as I thought I would be protected by PayPal. I noticed the producers from China is applying specific scam that I can explain in my last USD 70 sunglasses purchase: 1. The seller didn't ship the sunglasses I ordered. The products were of no use to me. 2. When I contacted them they offered small discount, claiming that the shipping back the products would be too expensive 3. As I feel the seller has been doing this on purpose, I refused the discount and open the case through PayPal asking for full refund 4. The seller has then offered larger discount, that I refused again. 5. Then PayPal decided the case in my favor, but I had to return the product to the seller. I was suppose to ship the product back and claim shipping cost. Even I disagree with this as it takes my time for something I am not responsible ,  I did it as I hate to be cheated. I also scanned the shipping receipt and downloaded it to PayPal site. I was told that if I do that, I would get full refund 6. I need to mention that PayPal is sending too many mail messages, that I lost the track off. I simply gave up of correspondence, and as I was not answering, PayPal decided in seller's favor even the seller previously admitted shipping wrong products. Bottom line is that I really don't have time answering 20 mails and keeping track of this. I rather let it go, but even I like PayPal I am not going to use the service in the future for this purpose. I am certain that there are scammers that are counting of customers like me giving up of the refund claims due to PayPal's long and time consuming procedure.  ... View more
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Re: Ma claim was refused

by Almin2 Contributor in Disputes and Limitations Archives
‎Oct-27-2020 01:17 PM
‎Oct-27-2020 01:17 PM
Well I need to add to my previous comment, as someone from Paypal noticed it, and changed the decision to FULLY REFUND. I really appreciate the effort and this was not only about the money. Thanks again. A ... View more

Ma claim was refused

by Almin2 Contributor in Disputes and Limitations Archives
‎Oct-19-2020 02:07 PM
‎Oct-19-2020 02:07 PM
I have ordered online Persol sunglasses. The company delivered totally different brand and shape from what I have ordered. I reported it to company asking them 1. to ship the right items and 2. organise pick up of the wrong items that were delivered (I even didn't mentioned that I paid for custom clearance as the item was not coming from Europe). The company tried to negotiate very small refund asking me to accept delivered items. The mentioned COVID, kid in hospital... in short it was VERY UNPROFESSIONAL. My next step was to inform Paypal and ask for refund. At one point during the process Paypal has informed me that company again offered bigger discount for the goods that were delivered. I was supposed to go to resolution center by curtain date and respond.  I have tried to do this several times, but I kept getting the message "Let's try that again... Looks like something went wrong on our end" I copied this message and tried to mail it back to the same Paypal mail address, but the mail returned with message that I should be communicating through resolution center, the same one that is returning me message "Lets try that again... :DDD The last mail I received from Paypal was that my claim claim was denied because " I did not respond to the request to accept a partial refund from the seller". I find the whole process very very disappointing.  ... View more
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