Hi, So in a nutshell... I purchase a book via a facebook ad. Quite expensive (60$) but the pop-up contents seemed worth it for my kid. A month later, a book arrives from China. Bad luck, it's the wrong book. The tracking numbers match so there's no doubt and contact the seller. By the way, the book I received has a ~10$ retail price printed on it. - The seller replies a few days later, offering a 30% refund and suggest I keep the book since they consider it's a fine book, plus they blame the supplier. - I argue: a 30% refund equals to still pay 42$ for the wrong book - and that's 4x its retail value. - So they lower the refund offer to 15% and suggest to take it or leave it, otherwise I have to return it to a PO box in the US... strange for a book sent from China. And they add: the fees to ship it back would be at my own expense. - I refuse their offer, stating it's their mistake (their supplier, their responsibility) and offer that they refund the difference between what I paid (60$) and the retail price of the book (10$) to stop the nonsense. - They refuse and are so very sorry that my shopping experience is so poor. So I open a Paypal claim supposing that I'll be helped here: a shameless dropshipper suggarcoats a big "haha, FU" and suggests I keep the wrong book they sent since they refuse to pay for its return. That sounds like an easy one to solve. I add the fact that the "about us", "disclaimer" and "legal terms" or whatever on the site of the seller keeps blank all the placeholders that could help identify the seller. It's technically not a legit web store. Paypal shouldn't even have a hard time seeing what happens here. Answer from paypal? Ship it back to an address in China and you'll get a full refund. No room for argument, just an input field asking an url to the tracking service. I have a week to comply. I'm based in Europe; be it DHL, DPD or the regular post, that's still about 60 to 70$ to ship it to an address fully written in chinese; an address that won't even be accepted by the web interfaces of the transporters due to "illegal characters". Given that I have no option to answer paypal, I use the "repy" button from my gmail mailbox to their notification email. Of course, no answer 72h later. I'm not 60$ short. I'm just **bleep** that a scammer basically gets away just because they know how to game the system and have paypal do their bidding. Am I ready to gamble and hope that 1) the book will arrive at the right destination 2) the supplier will care 3) the seller will do his job and if refunded, still hope to get my "return fees" covered by anyone? Then what? Imagine I pay another 60$ to ship it back... what guarantee do I have that I'll be refunded for that? The seller told me it's at my own expense! And paypal considers that it's OK?! Here I just think paypal should juste bite the bullet, pay me back and blacklist that scammer. But that's just me. I've read that Stripe's T&C prohibits dropshipping and I quite understand why. Any suggestion welcome. Anyways, thanks for reading.
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