@spudohio i'm having the same issue!! i had two users on ebay ask to return items in the last few months, and once they shipped their items back to me and i tried to issue refunds, it was denied due to a $0 balance! but my bank account is linked, as well as my debit card from that bank account. it's never been an issue in the past, so i'm confused. and you're right–on the help page, it says "If you don’t have a balance or money waiting to be accepted, the entire refund will be issued from the primary bank account linked to your PayPal account." so why all of a sudden can't we issue refunds without a balance? 😕
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