PayPal Community

Xantam · ‎Oct-11-2020

You're not alone. Paypal have had an absolutely shambolic breakdown in customer service here which is resulting in mine and many many other peoples claims/disputes timing out without a resolution, which in paypals words, "permanently closes the case". They have seriously dropped the ball and I'm disgusted to be honest. Would be good to get an official statement from them because I cannot express how bad of a feeling this has left me. I have personally tried to contact them through facebook, their messenger service on their website, resolution centre, I have tried calling 3 numbers which always get the phone put down because their phone lines are not operational. It's like their just don't care anymore, and it's US that's left to take the bill. I'm going to start pinging the paypal reps to see if we can get some answers. I am absolutely furious. @PayPal_Mark @PayPal_Ritu @PayPal_EJ @PayPal_BJ @PayPal_Olivier @PayPal_Adriana @PayPal_Adrian @PayPal_Rolf @PayPal_Benoit @PayPal_Colin That should do for now.

Xantam · ‎Oct-11-2020

Their dispute system seems to be broken. There's a hundred topics in here over the course of a few days about their disputes being "stuck".

Xantam · ‎Oct-11-2020

That is my concern @janch87 , I have the same issue and they always claim they physically cannot re-open a closed dispute. They had better make some exceptions to that rule, this is just outrageous.

Xantam · ‎Oct-11-2020

Seems I'm not the only one with major issues, which is good to know. My new question is, what will PayPal do with all the "timed out" cases?

Xantam · ‎Oct-10-2020

Hi, I have a dispute open for an item I received which is not what I ordered, the seller refuses to sort it because it's too expensive to return to china (China, I know..) and are offering me a tiny $1 compensation. I opened the dispute and the seller made another paltry offer, but I now cannot reply to the dispute. The dispute literally has 3 days left before it times out. I have tried phoning paypal but the lines are dead, I have left 4 messages in the message centre to PayPal but only one reply stating they have made me a counter offer. I have run out of options, I do not want to let this dispute fail just because PayPal won't let me reply to my dispute, I am more than annoyed. What do I do? I risk not getting my money back, and from other threads, I can see from April I am not alone, but we're in October now... I am not getting replies anywhere... I have tried message centre, calling, facebook messenger, emails...

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