PayPal Community

Don’t want to incur any costs relating to postage or shipping.   will appeal to PayPal, and will contact Facebook and look at submitting the incident which seems too common to the media to investigate ... View more

2/2 The kicker is the next part... What happens next? Once we've confirmed that Unilone Trade Company has received the item(s), we'll issue the refund and close this case. It may take up to 5 days for this refund to show on your account. If you paid using a credit or debit card, the money will be refunded to that card. Depending on your card provider, it can take up to 30 days for the refund to show on your card statement, depending on your card provider's time frames. This case will be closed automatically if you don't respond by 29 October 2020 Thank you for your cooperation.          Do you think Unilone will ever receive my packackage?    Do you think      ... View more

1/2 My verdict from PayPal.... Unilone will give me a full refund if - “To receive the refund, you'll need to initiate the return shipment and upload the tracking information in the Resolution Centre before 29 October 2020 We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later. The item has to be sent to the following shipping address: Unilone Trade Company Jianxin Town Jinzhou South Road 806 Huixin <removed>   The returned item must be in the same condition as when you received it and you're responsible for any costs associated with the return. If you're shipping internationally, please mark 'Returned Cargo' on the outside of the package to avoid tax charges. ... View more

Update to my missing monkey lamp, delivered toothbrushes. Final offer from them USD15, or I send the toothbrushes back at my cost and get a full refund of USD22.05   when I turned this offer down they replied  “ Dear customer, If you want a full refund, please send us the goods, and the shipping fees needs to be covered by you. We will refund you after we receive it. We suggest that you accept our offer of  refund.   Im stopping the conversations with them and will wait for PayPal.   This forum has been very useful, thanks Thank you. ... View more

Don’t bother waiting, seems they use delay tactics to keep your money as long as possible. If they have to refund to a few occasionally then I’m sure the vast majority that don’t claim supply the majority of their funds. Shame social media such as FB doesn’t take a more responsible attitude to vetting sellers. They just take the ad money and turn a blind eye ... View more

Monkey lamp ordered 15 August for $25.   5th Sept received 8 cheap toothbrushes. Offered 40% refund and I can keep the toothbrushes meaning I paid $15 for the toothbrushes - $1.88 each!   51 dats from optimistic start to frustrated delivery 😞   Similar back and forth emails to their “service team” now found this thread will raise dispute with PayPal immediately.   Grrr ... View more