I recently got my disability check and I made mu usual online purchases. I ordered from a Loot crate company, all things that are normal for me to do and I was locked out of my account. It's now requesting I send a security code to my ex's old cell number, a cell number that's; a. no longer active and b. I've been fighting for months now with Paypal to have both removed and changed to my fiancé's with no success. EVERYTHING they have asked me to do, has failed. I've tried literally every option they have cited to me, and it's failed. I'm having to use a backup account just to get anywhere and even now, I'm still no where near close to having my issue resolved. This is highly unprofessional of such a big company, especially when smaller companies, such as BC Hydro (I live in Canada), and even Shaw, have gone remote. I can literally, pick up my phone right now, and contact either company and speak to a freaking human being and not have to leap through hoops to do so. I've even been able to speak to an Amazon rep, an Esty rep, and several other, smaller, companies who have all gone remote/mobile. There is literally, no excuse for this. And what's worse, as of today, there were two automatic transactions done on my Paypal account, transactions I was going to cancel yesterday, but now can't. As it stands, this company has costed me money, money I needed to get a cell phone activated. They even had me wait, while they escalated my situation to a 'specialist' despite knowing, I had a friend who has a 3 week old baby, who needed help to get firewood in minus 4 degree weather! Had it not been for her dad, getting a load to her, during a storm, she and her baby would of frozen to death! Paypal has handled this entire pandemic in an irresponsible manner! They've made it entirely impossible for customers to reach anyone and honestly, if I do get my account back, I'll be canceling my services with them as they clearly, can not be trusted.
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