Hiya, I bought a different item, and received a travel pillow, I ordered a inflatable travel bed. I was successful in receiving my money back. Firstly, open your dispute and tell them that your bank has said you are due a refund. I went on a little rant if I'm honest! I was so angry because the sellers had emailed me back, calm as you like, sooo yeah! I told PayPal how disappointed I was that the fraud was made via their site, that I use their site daily, and now I was supposed to send back the travel pillow to China. I said that I absolutely refuse to do that, as the seller knows it was NOT the item I ordered, it would cost a lot and the sellers were relying on my not wanting to lose even more money. I informed PayPal that they are supposed to protect my trading online, and this goes against trading standards. They did NOT reply, but sent the refund for the full amount. Good luck. X
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