With regards to my case, paypal, wouldnt entertain my case also as i has closed a case with the said seller at the beginning of the transaction. He wanted to post the item on the same day i purchased it. I told if he can hold on for a few days as i plan to purchase another shirt from him and i would prefer that both items shipped at the same time. At first he did not oblige so i decided to cancel the transaction but he later agreed because he could not ship out the first item as there was a ban on ourbound items to philippines. Since we settled, i closed the case. But then after several months a=had passed and he still could shipout, i opted to refund both purchases. he told me to deal with Paypal which i did, The first transaction was not refunded as Paypal insisted that the case has been closed and cannot be opened. I quickly got a refund for the second. I has to go back to GRAILED, to beg them to try to get the refund i deserved. They succeeded and i have GRAILED to thank for. I feel Paypal sometimes has a one track mind when when settling disputes. I sometimes dont understand their logic. Also just a word of advise before you purchase anything from suppliers from China, check their reviews. It the modus of a lot of online sellers to send cheap items in replacement for something you ordered. In that way, they have a tracking number to submit to Paypal in order to claim payment. Do you have copy of the transaction with the item number, photo and price? you can use that and send with you letter of refund. Attach the transaction details and a compare i5 with the copy of the item you received. That way even if the seller refutes they sent out your order, you can challenge that the item your ordered did not arrive. Sorry the letter was kinda long, but i hope it helps.
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