Compile any and all communications with Yokawa Network Ltd you have had. I noticed they have a pattern of changing their story and also ignoring customer complaints, which I brought to PayPal's attention. In my case, someone on Yokawa's end also slipped up and stated my package was delivered to a wrong address, so I had concrete evidence there proving it was not sent to me (when the post office failed to be of any help). I suggest combing communications for any signs like those. Similarly, if your tracking states it was left at a 'community mailbox' or something similar, and you don't have that, also bring that to PayPal's attention as further proof of your claim. And again, link PayPal to this community topic so they can see how many other people have also had issues with this merchant. I sincerely hope this helps!
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