PayPal Community

jeng17 · ‎Dec-14-2020

I just got a notice from PP that it is setting up my iPhone Paypal to have my password automatically entered for purchases from now on. Dec 14, 2020. I want to TURN OFF THIS SETTING. How do I do that, specifically? I still want to enter my password if/when I purchase an item using PayPayl with my iPhone. Thank you for any help on this subject.

jeng17 · ‎Oct-15-2020

Hi Ang: I feel your pain! I finally rec'd my refund, but I had to return the product myself for $27.75 back to China as per Paypal. It took numerous requests for help via their message system. So often I would get a PP rep who just sent me a canned answer and did not read my complaint fully and properly. When communicating with PP via the Message system, I kept a copy of all conversations in a Word doc in case I had to provide past conversation info. They finally informed me that if I sent the product back, at my expense, I would get a refund AND I would get payment for my shipping return. The product itself cost $46.87. Paypal is associated with an insurance company Telusinternational from whom I rec'd the return shipping refund through Paypal. I was told to click my transaction in Activity and then I would see a 'Return Shipping Refund' choice. However, I did NOT see that selection. Then after several more messages now directly with the insurance company via email over several days, finally I got a rep who helped and basically, I had to reload PP via a link he/she provided me to 'update' my version of Paypal to see the link. I went ahead with the link, provided a copy of the return shipping cost receipt, a copy of the address to where it was sent and a picture of the front of the package I had returned. 3 things. I got my return shipping refund almost instantly. So, I suggest you continue your quest via their on-line message system AND via email. Tell them you can sign an 'on-line' affidavit, if necessary. Send them a pic of the product sent to you. This is the return shipping address Paypal sent me. (see below - address is missing 2 Chinese characters as they are not permitted here). I purchased my product June 7 and finally rec'd my refund Oct 5. This is an email for the return shipping request, split up, as one is not permitted to include emails here: paypalreturns_us @ telusinternational.com. Btw, one is allowed up to 12 paid shipping returns per year! Which is great. The system works, it just takes a lot of time and patience to get to a rep who will properly read your request. Lastly, I would have NEVER dealt with this Shenzhen Gusong InfoTech Ltd company had I known the product was going to ship from China. Some Chinese companies are find to deal with, but some others are crooks. BUT since I saw that PayPal was a method of payment, I was not worried. BIG mistake. I am shocked that Paypal is working with a company like this. My level of assurance now with whom they deal has lowered substantially. This is the address Paypal provided me for the return, BUT you must first get confirmation from Paypal to send the return. Good luck! Let me know if I can help further. Let me know how it goes. Shenzhen Gusong InfoTech Ltd <removed> <removed> guangzhou city, <removed> CN

jeng17 · ‎Aug-27-2020

Before I start explaining this problem, it is the 2nd attempt I made in the Resolution Center for this purchase. Initially, I attempted to get a refund from the seller, which I had requested of them,Shenzhen Gusong InfoTech Ltd 5 mins after purchasing. I reported the problem to PayPal, but they said they don't help with refunds unless the product is not rec'd. Ok, fine. So 5.5 weeks after ordering the product, which I found out, to my dismay, was coming from China - the incorrect product was rec'd - actually it was quite a joke - I received a putter in 4 parts, yes 4 parts!, and 3 unmarked golf balls instead of The Perfect Practice Putting Mat, which I ordered. There is even a picture of this Putting Mat on the email receipt from the seller. So, I find out now, I am not able to make a SECOND request in the Resolution Center about the same purchase ALTHOUGH this has to do with a NEW problem. I am not asking for a refund BEFORE receiving the product. I HAVE rec'd the product and it is the incorrect one. I attempted to choose that in the Resolution Center to no avail. Also, basically, the seller, whom I informed sent me the incorrect product, valued at $46.87, that they would refund me $8US OR I could send the product back to CHINA for a full refund. They know perfectly well it would cost much more to send the product back than what I paid for it. First off, I am not sure why PayPal even associates itself with sham companies like these. The ONLY REASON I agreed to purchase this item with a good conscience is because I saw PayPal was a method of payment, so I would be SAFE. HA! Not so. This will not happen again!! I have lost a lot of confidence in PayPal whom I had used for many years for many purchases. Anyway, please let me know if I have any recourse to obtain my refund for the incorrect product I rec'd considering the options they gave me. I have no problem sending the product back, but I won't pay for return shipping for their error, as they have requested. Thank you for your time reading this and if you are able to shed some light on my course of action. Best Jennifer Note: I have pictures of all transaction info and of the incorrect product rec'd if you so wish to see them

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