I experienced the same problem with "drop in cafe USA" (no spaces dot com) for an order placed on July 20 at 9:10 PM that I never received. I paid with PayPal and my American Ex card. I suspected a scam about an hour after placing the order and tried to cancel. The email to merchant to cancel bounced and the phone number on the merchant's web site was not valid. I immediately (within 2 hours of placing the order) filed a claim with PayPal saying I want the order canceled and a refund, and that I suspected fraud. One week later, in response the my claim the merchant provided PayPal (and me) a tracking number and PayPal closed the case in favor of the scamming merchant. PayPal failed to notice the tracking number was for a shipment received and scanned by UPS more than 5 hours BEFORE I placed the order. No way to reopen the dispute with PayPal once closed - emails to support @ PayPal are ignored (an automatic reply indicates this) and I cannot reach a human by phone on their customer support line. I also filed a claim with UPS as soon as I received the tracking number and UPS Security called me this morning asking for "Luke somebody" (not me) and I told her I was the one who filed the claim. The UPS agent read me the address this was delivered to, and it was NOT my address. The UPS agent said USP security would contact PayPal regarding this tracking number and acknowledged this scam was occurring. Seems unlikely this will cause PayPal to reopen the case. Not sure why PayPal is continuing to let scammers continue to get away with this known problem as this problem as been going on for some time. I also filed a claim with American Ex the same evening I placed the order and have since provided American Ex boatloads of evidence. American Ex is good about resolving disputes (unlike PayPal) and thus I am confident I will be refunded by American Ex. But what a pain this has been, and PayPal is terrible with customer support for problems like this. Meanwhile the scams continue and PayPal will not protect the unsuspecting buyer. BTW, the mentioned scamming website is still live as of today.
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