PayPal Community

Agreed Chandler5. Countless, meaningless hours being sent to many different agents. Some choose to read and some don’t! PayPal just needs to change the policy; they are obviously protecting the wrong individuals! ... View more

Tell the post-master what you are going throw with PayPal and see if they can help. See if they can give a print out on letterhead that the item was not delivered to you. Persistence is the key... stay with PayPal and keep disputing and arguing your case. If you have paid with a credit card, let them know and dispute your charge with them. I learned the hard way! My bank account information is no longer on file with PayPal for use. ... View more

Susan, our post office lobby is closed due to the high number of COVID cases in our area. I pleaded with them and told them I needed to visit to get a form, an intranet form, and the lady told me they do not give them out. I told her I had lost money, I had no way to contact the seller overseas, the seller refused to reply to emails and PayPal will not call and request the form. She then asked for the tracking number and my email address and sent me an “Intranet form” with the information that was needed to overturn the case. ... View more

I must update! PayPal has issued a refund. There is an intranet form. Per the USPS personnel that I spoke with, they cannot provide you with a hard copy of the form and typically do not provide the information. I was lucky enough to get them to provide a soft copy after providing great detail about the problem. So I was lucky to get the information and the dispute was overturned. 🙂 ... View more

I understand your frustration. My Payment went to Jeng Sheng chi. I can not remove my checking information from PayPal due to this dispute, but will no longer personally use PayPal or recommend their products! To is very clear PayPal does not care for their customers by the number of recent disputes regarding fraud and spoofed tracking numbers. I have turned the website I purchased from in for mail fraud and also reported them to Chaco shoes. My hope is that someone from PayPal will figure out that the intranet form is non existent to the receiving party and will hopefully refund our monies. Until then, it’s a message a day. Good Luck! ... View more

@Susan... you say you purchased Sandals and immediately knew something was wrong? Do you mind my asking what website this was from? I have the same experience. Website chacousoutlet.com It is a case of obvious fray and PayPal refuses to help! I cannot get an Intranet form from the post office, I have sent PayPal a letter from the post office, on USPS letterhead, that the package was not delivered, and PayPal still insists on this intranet form. The post office says this must be requested by the seller or PayPal and neither will work with me! It’s awful that you have to wait for over 24 hours for a reply from PayPal and cannot speak with a human and each reply comes from a different person with half an explanation or however they are feeling when they answer! ... View more

I have this same issue, I have provided PayPal with a letter from our post master proving the package was not delivered to my address. I have filed three cases, one being mail fraud. Sadly PayPal does not care and continues, despite all of the proof provided, to provide all of their support for the scammers! My use of PayPal from now on will be very very sparse. ... View more