@saturner thank you so much for posting those detailed instructions. The same exact thing happened to my dad, with PayPal refusing to refund the money and stating that the tracking number indicates that the order was already delivered. The whole thing is so upsetting. I've passed along the information you posted so that he can start his claim with his bank. I'm also filing a complaint with the Federal Trade Commission. Not sure if that will do any good, but at least it'll make me feel better 🙂 Thanks again!
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