Good morning, I'm sorry if my last email came off unprofessional and less than understanding. When I spoke to a representative on the phone, I was patient after being hung up on approximately 4 times before getting through she was very understanding and I gave her kudos for that. This rep actually listened to what happened and could see on her end that the tracking number shows this package (which never existed did get delivered to my address) . As we know this is not the case. Now, she also said she was escalating the claim to her supervisor he sent me back the same response telling me to contact the seller. In response to your email, I'm happy to see you've earned the many badges you have for helping people. I'm sorry to say I found you extremely rude and have reported you to Paypal because your response of "maybe I shouldn't buy something from China" I believe that was your end response? Please know I will own if I've been rude to someone and this has been upsetting to deal with and honestly $71.00 is not a major issue to me. It was the principle of Paypal not refunding the money for an undelivered product. In closing, you should know that the website this was ordered from had no indication of coming from another country and the prices were comparable to an outlet store so there was no reason to suspect otherwise because I would not have ordered these products. So to assume one is stupid for ordering from "China" when there was no indication that is where it was from is wrong on your behalf. I hope you have a great day and thank you for your professional response. Please don't bother responding. Kim
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