I contacted Paypal customer support yesterday. I tried contacting them by phone, but the automated system hangs up on me and tells me to go through their chat feature. I need help filing a dispute of a transaction made on a guest Paypal account with my credit card. Been waiting over 24 hours for help through their chat support. So far I have 3 or 4 agents who have responded. They copy and paste generic responses, and NEVER read anything that I wrote. The questions they keep asking have already been answered in my original inquiry. They just dont give a damn. So I answer the rep, and they never stay to have a conversation...the last rep commented while I was actually looking at the entire chat conversation. I replied immediately. IMMEDIATELY. Nothing since. I literally hit the enter button while the agent was still typing to me and they paste what theyve copied and ignore me. I provide the info they want, and then the next rep doesnt read what was already said, so the new rep asks the same question I just answered. Its an endless cycle created by ignorance and negligence by Paypal representatives. They ask a question, I answer, then 8 hours later the next rep replies and asks for the same damn info I just provided. I would imagine most Paypal customers are being **bleep** right now, and Paypal is hiding behind COVID-19, yet when I contact my regular bank they NEVER have used COVID-19 as an excuse for providing poor customer service. Even at the heart of the COVID-19 pandemic, PNC Bank was accessible. I had to wait longer, but thats undersdtandable. 2 hours later PNC resolved whatever I called for.....here Paypal wont help me and its over 24 hours. Since Paypal isnt considered a bank, and the regulations they have to abide by are much more relaxed than what a real bank has to follow through on. So is the only way to get help from Paypal for fraudulent charges is by suing them since their customer service team is unresponsive, and their telephone system actively prevents you from speaking to a Paypal representative? Surely I have rights. What are my options, if any?
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