PayPal Community

TL;DR - OASNOVA or Cowry List isn't accepting a valid return and PayPal is not protecting consumer rights.   I ordered swimsuits from a company I learned about from an Instagram ad and I paid for the items through PayPal. I never received a confirmation or tracking number until I contacted the company. I received the items July 7, 2020 and requested to return return them on July 10, 2020 by following the website's directions to email them within 30 days of the transaction. On PayPal, the transaction says the seller info is OASNOVA and the contact email is. I have contacted the seller multiple times by emailing them directly from their website to initiate a return. I have received the same response: I need to send them pictures of the product. Their website says they accept returns - nothing says conditional returns.  Additionally, when the customer service representatives have actually responded, it has occurred between 10:00pm EST and 8:00am EST, thus making it difficult to get a quick resolution. Based on what I have found online, this company essentially doesn’t exist. I wish I had done research on it before I bought anything from it. PayPal lists the seller information as “OASNOVA,” but the company I bought from is called Cowry List. My bank statement shows the transaction as “SHA MEN PAO BU ZHE DIAN ZI SHANG WU IAT PAYPAL.” I also learned that the domain name was purchased less than 6 months ago.   I have messaged PayPal multiple times and have been transferred to many different agents. I opened a case against the seller and it was denied. When I messaged PayPal again, I was transferred to the Dispute Department and FINALLY interacted with an understanding agent. Her name is Carla and she actually read through my messages and made me feel relieved. However, one day later I received a notification that my dispute was denied. I was not given a reason for the denial. Did the seller respond? What did the seller say? Why was my case denied?    OASNOVA dispute: Paypal not responding correctly Caution!!! Paypal enables fraud    #customerservice #paypalcustomerservice #customerrights  ... View more

TL;DR - OASNOVA or Cowry List isn't accepting a valid return and PayPal is not protecting consumer rights.   I ordered swimsuits from a company I learned about from an Instragram ad and I paid for the items through PayPal. I never received a confirmation or tracking number until I contacted the company. I received the items July 7, 2020 and requested to return return them on July 10, 2020 by following the website's directions to email them within 30 days of the transaction. On PayPal, the transaction says the seller info is OASNOVA and the contact email is. I have contacted the seller multiple times by emailing them directly from their website (Cowrylist.com) to initiate a return. I have received the same response: I need to send them pictures of the product. Their website says they accept returns - nothing says conditional returns.  Additionally, when the customer service representatives have actually responded, it has occurred between 10:00pm EST and 8:00am EST, thus making it difficult to get a quick resolution. Based on what I have found online, this company essentially doesn’t exist. I wish I had done research on it before I bought anything from it. PayPal lists the seller information as “OASNOVA,” but the company I bought from is called Cowry List. My bank statement shows the transaction as “SHA MEN PAO BU ZHE DIAN ZI SHANG WU IAT PAYPAL.” I also learned that the domain name was purchased less than 6 months ago.   I have messaged PayPal multiple times and have been transferred to many different agents. I opened a case against the seller and it was denied. When I messaged PayPal again, I was transferred to the Dispute Department and FINALLY interacted with an understanding agent. Her name is Carla (I think this is her handle: <removed>). She actually read through my messages and made me feel relieved. However, one day later I received a notification that my dispute was denied. I was not given a reason for the denial. Did the seller respond? What did the seller say? Why was my case denied?    OASNOVA dispute: Paypal not responding correctly Caution!!! Paypal enables fraud    #customerservice #paypalcustomerservice #customerrights  ... View more

TL;DR - do not order from OASNOVA or Cowry List. You will not be able to get a refund and PayPal will not take your side or be helpful at all.   I ordered some swimsuits from a company I learned about through an Instagram ad and paid for them through PayPal. I never received a confirmation or tracking number until I contacted the company. I received the items July 7, 2020 and requested to return return them on July 10, 2020 by following the website's directions to email them. On PayPal, the transaction says the seller info is OASNOVA. I have contacted the seller multiple times by emailing them directly from their website (Cowrylist.com) to initiate a return. I have received the same response: I need to send them pictures of the product. Their website says they accept returns within 30 days - there is nothing that says conditional returns. Additionally, when the customer service representatives have actually responded, it has occurred between 10:00pm EST and 8:00am EST, thus making it difficult to get a quick resolution. Based on what I have found online, this company essentially doesn’t exist. I wish I had done research on it before I bought anything from it. PayPal lists the seller information as “OASNOVA,” but the company I bought from is called Cowry List. My bank statement shows the transaction as “SHA MEN PAO BU ZHE DIAN ZI SHANG WU IAT PAYPAL.” I also learned that the domain name was purchased less than 6 months ago   After messaging PayPal multiple times, getting transferred to a number of different agents, and opening a case against the seller, an agent finally responded that they were contacting the seller and to keep an eye on my notifications in the event PayPal needed more information. This was the only agent that seemed to care and/or read my messages. I think it was @PayPal_Carla. One day later I get a notification that my dispute had been denied. I got no more information. Did the seller respond? What did they say? Why was my dispute denied? Why is PayPal protecting this fraudulent seller?  Fraudulent transaction help denied by Paypal  Fraudulent Company Took Money - Paypal Not Helping PayPal is Helping Scammers, Not Consumers Dispute OASNOVA dispute: Paypal not responding correctly  @PayPal_Carla    #customerservice #paypalcustomerservice #customerrights  ... View more