Here's where Paypal has left me, I dont see this getting resolved so going to try and get my bank involved: Me: 9:27 AM Transaction amount: $24.78 USD Transaction date: May 11, 2020 I ordered the Nuclear Explosion Mushroom Cloud Model Lamp and received a pink unicorn light instead. I contacted the seller and they want me to return item for refund minus shipping. The return shipping is more than the original price. I want the full refund back and am not shipping anything, this seems like a scam. Here is a link to other's having exact same issue. Xingyao e-commerce Co., Limited - Scam company You are now connected to Marcela Marcela 2:00 PM Hi! Thank you for contacting PayPal! My name is Marcela, I would be happy to assist you today. Oh no I am so sorry that this happen to you. When you cancelled this subscription did you receive any emails confirming that the subscription has been cancelled before you were billed? Feel free to reply whenever you're ready and we'll reply as soon as we can. Me 2:04 PM This wasnt a subscription it was a one time purchase. The item was purchased may 11th didn't get here until july 7th. That is when i contacted seller and they told me to send item back It's a scam, they send wrong item on purpose knowing that the return shipping costs more than the item itself. I would like my full refund back Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you. You are now connected to Allen Allen 6:42 PM I completely understand how a situation like this can be incredibly frustrating. Sometimes merchants ship their items from a location within the US, but it is not always the same place they can accept returns which is why we have them provide a return address. While some merchants do help facilitate returns for their customers, that courtesy is not always extended to the buyer and is at the discretion of each individual merchant. In an instance when this courtesy is not offered, the buyer is responsible for returning the merchandise at their own expense. I understand the situation can be frustrating but when purchasing online or in-store, it is generally a buyer's responsibility to return the item to the merchant. For example, if I were to buy a TV from a store and it is defective, it is still my responsibility to return the TV back to the store. As we are a payment processor we are unable to force the seller to pay for the return shipping costs, however one option we do have to assist with this is our Return Shipping Program where you will pay the cost up front, submit the documentation or receipt to us, then we reimburse you for up to $30.00 since we know that these can be difficult times for many of us. It may not always cover the entire return cost but I do want to provide you with the information so you have it available. I will send an email to you so you have the sign up information. We appreciate your business and want you to have a positive experience. If you have any other questions or comments please feel free to contact us at "generic service email" Me 7:29 PM Then just return my money for the item minus shipping. It's not even about the money at this point, its about stopping fraudulent sellers from taking advantage of a system. I am turning this into my bank and disputing the charges from there.I dont understand why this has to be so complicated. I'm attaching this link again, you can see that others have been having the exact same issue but you obviously dont want to do anything about it https://www.paypal-community.com/t5/Disputes-and-Limitations/Xingyao-e-commerce-Co-Limited-Scam-company/td-p/2201643 They sent an entirely wrong product to me on purpose Your file has been uploaded. 20200708_134940.jpg / 3.42 Does that look like a Nuclear Explosion Mushroom Cloud Model Lamp?
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