Can i do anything?
PayPals response has been horrible!
I made a purchase with a company called Skara Mall and the following day my wife discovered online that Skara Mall was questioned to be a legitimate company. After my wife identified that I immediately called the number on Skrara Malls website only to find that the provided phone number is disconnected, the email doesn't exist and the address is a motel. The purchase shows Dinh <removed> not Skara Mall
After discovering that the contact information was not in service I attempted to contact PayPal by phone but their phone services are closed indefiantly. I then contacted PayPal by their site and filed a claim (Purchase was made Saturday claim was made Sunday). This morning (Thursday) I was informed that the claim was denied because the “seller” provided a tracking number from UPS (I don’t know how Paypal contacted the Seller because they won’t tell me).
After the notification of denied claim I contacted UPS with the provided tracking only to find that the name and address associated with the tracking number was not mine and because of that UPS would not provide me much information. What I learned from UPS- the package was delivered yesterday (Wednesday) but not at my address, the name that was on the package was not even close to my name (UPS told me that). The package that was sent weighed 1.10lbs but the item that I thought I was buying weighed 30lbs. I went back and informed PayPal of the situation of what I found out. The “customer service center” told me that nothing can be done unless I have a picture of what was shipped (it wasn’t shipped to me so I have nothing to take a picture of) or provide them with the name and address on the shipment which I don’t have either because UPS will not give it to me.
This is a horrible response by PayPal! Beware their services are worthless and they don’t care!
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