Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in

Le Forum de la communauté n’est pas disponible pour les nouveaux messages ou les réponses; les articles précédents restent disponibles pour vérification. Afin de connaître les options d’assistance complètes, rendez-vous sur PayPal.com/HelpCenter

Si vous souhaitez signaler du contenu illégal et contraire au Règlement sur les services numériques de l’Union Européenne (DSA), veuillez cliquer ici.

since ‎Jun-12-2020
Country: United Kingdom
Type: Personal
ffotogtraffydd
ffotogtraffydd Contributor
Contributor
1
Post
0
Kudos
0
Solutions
Active
View all
Latest Contributions by ffotogtraffydd
  • Topics ffotogtraffydd has Participated In
  • Latest Contributions by ffotogtraffydd

Help - Negative balance unable to be raised with R...

by ffotogtraffydd Contributor in My Money Archives
‎Jun-13-2020 02:28 AM
‎Jun-13-2020 02:28 AM
Any assistance on the following issue would be much appreciated. I am unable to bring this case to the relevant channels to resolve.    Timeline of events over the last 7 days: I notice several emails suggesting unfamiliar withdrawals from PayPay. DD is set up wit PayPal so many of these are withdrawn from my bank account.  I raise all 11 cases with PayPal in resolution centre. A total of £360. The money is refunded promptly.  I change password and security details.  3 Days later I notice another 2 unfamiliar withdrawals from my HSBC account. This time, I am unable to find the transaction under 'Activity' I then contact my bank. They reverse the withdrawals and I cancel my direct debit with PayPal.  My balance on PayPal is now however at -£160. There are still no transactions linking to this negative balance under my activity so under PayPal's system I am unable to resolve via the resolution centre I try repeatedly to raise with Contact Us>Message centre but keep changing Customer service contacts or not getting replies for long periods of time. New representatives seem to be leaving the case. This is over a course of a day.  One Representative then suggests she will pass it on to Pay Pal security however I am still waiting a day later. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros