I ordered a webcam and paid for it through PayPal. I was supposed to receive a receipt from the seller, when I didn't get it I attempted to contact the seller via email which was returned because the email doesn't exist. I then opened a case with PayPal, early today I received notice that the case was resolved in the seller's favor because they provided a tracking number and date of delivery. Therein lies the problem, the delivery date was 11 days before I ordered the webcam. I have made several attempts to message PayPal with a copy of the tracking data, the transaction summary (which of course they already have and didn't bother to check the delivery date provided by the seller and the order date by the buyer, me), the error message from my 2nd failed attempt to contact the seller. They obviously have another method of contacting the seller which is not available to me since they claim to have contacted them and received the tracking number and delivery date showing delivery 11 days prior to the order date. How can I get someones attention at PayPal? It it obvious that they don't want to hear from the likes of me, their messaging systems are guarded by the proverbial robot or fail when a message is submitted. I think partial messages got through because I have ended up with 2 additional cases which were resolved in favor of the seller and closed. PayPal has not provided a way for me to appeal their decisions or provide any additional input into the decision making process. If anyone has insight to share, HELP!!!
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