Hi Chris, I just want you to let you know that we have found the solution to the problem that we were having with Paypal not retaining the shopping cart. It was indeed a server issue and came about in a rather longwinded way; we run two webshops from our website, one at www.greatergoods.co.uk and one on a subdirectory of that site. That was working well untill we introduced a security certificate some time ago. This meant that folks landing on the subdirectory based shop were automatically directed to the www.greatergoods.co.uk site, which was not satisfactory. My ISP then tried to create a workaround around this problem, I am not sure about the details of that, which in the end did not work, and we ended up removing the security certificate so that both shops would continue to work independently. He did not however remove the workaround and that was what caused the problem. We have now separated the two webshops onto different domains and added security certs to both, and all seems to be running smoothly. I hope that this helps you to solve your problem. One thing I have learned though is how useless Paypal technical support is! Good luck, I hope you'll find the problem soon, Christine
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