PayPal Community

Hi Chris, Clare, Calvin and Rod, I received a message from Paypal this morning in response to my ticket with technical support, to say that they have fixed the problem. And ... it seems to be the case as my site now works fine with firefox and edge, having cleared all previous cookies. Would you all be so kind to remove all paypal cookies from your computers and test your own ( or each others) sites with whatever browsers you have available, so that we can see whether this really is fixed or just a fluke.  Many thanks! Christine ... View more

Hi, I am sorry to hear that you are having this problem too. Please open a ticket with Paypal technical services and describe the problem to them. The more of us tell them about it, the more likely they are to pay attention. Let us know if you find a workaround or if your problem is solved. Many thanks, Christine   ... View more

Hi Rod, welcome to the club!  Please lodge a ticket with Paypal technical support, that seems to be the only way to get them to take it seriously. You can do this on their support pages (https://www.paypal-techsupport.com/s/?language=en_US) and click 'contact us'. Keep us informed! Good luck, Christine ... View more

Hi Chris and Clare, I raised a ticket with technical support and received the following email back: "We replicated the issue on safari browser and escalated the steps to product development team. They have stated the issue is related to cookies and are working on it. I will follow up with the internal team and update you with more information as it becomes available. " I have let them know that it does not just happen on Safari, and will let you know as soon as I get something sensible back from them. Fingers crossed! Christine   ... View more

Hi Chris, I just want you to let you know that we have found the solution to the problem that we were having with Paypal not retaining the shopping cart. It was indeed a server issue and came about in a rather longwinded way; we run two webshops from our website, one at www.greatergoods.co.uk and one on a subdirectory of that site. That was working well untill we introduced a security certificate some time ago. This meant that folks landing on the subdirectory based shop were automatically directed to the www.greatergoods.co.uk site, which was not satisfactory. My ISP then tried to create a workaround around this problem, I am not sure about the details of that, which in the end did not work, and we ended up removing the security certificate so that both shops would continue to work independently. He did not however remove the workaround and that was what caused the problem. We have now separated the two webshops onto different domains and added security certs to both, and all seems to be running smoothly. I hope that this helps you to solve your problem. One thing I have learned though is how useless Paypal technical support is! Good luck, I hope you'll find the problem soon, Christine ... View more

Hi Chris, I have contacted Paypal a number of times, but they just do not reply to my emails, or as they call it ' the communication timed out' :). I will try again via the forum with a new post. I will keep you informed should there be a breakthrough. Good luck! Chist ... View more

Hi, thank you for your message. What baffles me is that not more websites are affected by this and contacting Paypal about it. That makes me think that it may actually be a local problem. What do you think of the suggestion I read somewhere that it has to do with a php problem on the server? Christine   ... View more

Hello, it seems that Paypal is leaving it to us to sort this out!. I have been looking into the problem a bit more and somewhere ( I did not make note of which forum it was) someone suggested that it could be a server issue, something to do with PHP. I have no idea how to resolve that, but maybe you do. Let me know if you have any success in getting to the bottom of the problem. Christine ... View more

Hi Chiranjeevi, Thank you for your reply. It confirms that for some people, the system works fine. My point is that for others, it does not. I have noticed that another poster has posted with the same problem, and they have given a more detailed explanation of the issue. Could you please clarify why there sometimes is a problem and how we can remedy this. The time you take to look into this is much appreciated. Christine ... View more