In order to increase your chances of getting a refund (which I was just able to do), I would recommend the following: 1. dispute the transaction - I don't remember how I did this, so google it or go into PayPal FAQs to find the exact process. Do this AS SOON AS POSSIBLE. There is a time limit. 2. have lots of evidence. I sent in pictures of what was promised (from the ppyfood website and Facebook caches) and a picture of what I received - with a ruler for scale. 3. explain everything VERY CLEARLY. Make it short, make it factual - do not blame or get angry. Just stand by the basics: I ordered X, I got Y, I want 100% refund. 4. the "company" gets a chance to refute it - they offered me a 10% refund, then a 25% refund, then a 50% refund, then they stopped answering. I responded each time very factually. Do NOT get angry and do NOT blame. Take the higher road. 5. stay on top of this - I responded each time within 24 hours. Yes it's work, but if you want a better chance of getting your refund, do it. The company in question AND PayPal need to see that a) you are reasonable and b) you won't go away. Be persistent, be firm, be polite. 6. take screenshots and be prepared to keep a file of everything - document everything - keep copies of your messages with PayPal. I will also add here that it's very weird that a) you con't download a PayPal help message thread and b) there are no dates embedded in the messages. This seems cagey to me, but that's another soapbox. Document everything, and keep your own copies. 7. be polite, be factual, be firm, be consistent - you get the idea. Be a thorn in their side - but a polite and firm one. Stay on top of everything. Don't blink, and good luck. I'm still hoping that this refund (which is now the second time it has been "refunded") will actually show up this time...)
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