Hi @netty_davis2011, Thank you for contacting PayPal community. Our sincere apologies for the inconvenience caused. Unfortunately, we don't have account level access to reset password. I request to please refer the guide link. Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic. Sincerely, Chiranjeevi PayPal, Inc. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
... View more
