Hi, I had a similar experience. I noticed that on my PayPal account I had 2 extra Netflix payments. I contacted Netflix and they confirmed that my Netflix account had been hacked. They re-established the account back into my control. However, when I contacted PayPal their investigation denied the claim saying that 'the transactions were not unauthorised'. This is ridiculous, if my account was compromised and payments made then they were not authorised by me. When I spoke to Netflix they even said to me that when PayPal contact us to investigate the transactions we have the evidence to confirm this and you will have no problem getting your money refunded - yea right, I'm not even sure they bothered to investigate it. 'Guilty until proven innocent', very disappointed!!!!
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