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Thank you so much for this. I've been going back and forth in an infuriating loop with PayPal messaging/email support trying to get this resolved for well over a month and your trick worked to resolve my issue in 2 minutes!
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I am dealing with the same nightmare. MAC OSX 10.15.4 tried Chrome / Firefox / Safari Cleared cache cookies. Tried on windows lol. All the same **bleep** . Empty white box exactly like your pic.
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