@BlueForest56 A chargeback is not a paypal dispute, in this case the buyer has gone directly to their card issuer to chargeback. So the card issuer makes all the decisions on behalf of their client and all paypal does is pass on any information you have to the card company on your behalf. If they find in favour of their client then they are reimbursed and you get charged the card issuers processing fee of £14. If you met all the requirements of paypal seller protection you may have been reimbursed the funds you lost but sadly there is no paypal seller protection for virtual / digital sales, you can sell them but unfortunately at your own risk. Maybe consider a small claims court action if the buyer is in the UK as well?
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