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AndyH74 · ‎Jun-01-2020

So this gets better then goes from bad to worse. Paypal agreed that the transaction where fraudulent, happy days and thought that was the end of the problem. Then a few days later they took £1200 from her paypal account, the assocaied card had been removed so her balance was -£1200 Each response after that ignored that they said it was fraudulent and keep saying the transactions where authorized. Then today then rang her up and scared her is to paying the balance saying she was committing fraud. I dont know what to do as paypal have basically stole £1200 from her.

AndyH74 · ‎May-15-2020

And it would seem paypal have closed the dispute so it can be reopened.

AndyH74 · ‎May-15-2020

According to the description the 12 unauthorized transactions appear to be for clothing from Pandora not jewelry (Seller information - paypal_estore at pandora.net ) After the transactions where reported several more attempts where made and blocked by paypal so they know it was not legitimate. Currently she is trying to get through via facebook but no one is replying and she is now in floods of tears.

AndyH74 · ‎May-15-2020

She has not bought any jewelry, she mainly shops on eBay through her iphone, she doesnt have a PC. I've no idea if she has signed up for anything, she says she has not. I got her to check the pre-approved payments and Pandora is not on the list. The only other person in the house is her husband and due to his medical conditions her has trouble using a remote control so its not him and due to self isolating due to covid19 they have not been outside for months. I can guarantee she did not make these charges.

AndyH74 · ‎May-15-2020

Can anyone give some advice on what to do. Last week my mothering-law had 12 identical charges made to her account each for £100 totally £1200 for "Pandora estore via Supplies Distributors SA" She contacted Paypal who said yes this was not her and refunded the money to her account. Today she got an email from Paypal saying "Thank you for reporting this case. After reviewing your case, we found that the reported transactions were not unauthorised and therefore aren't eligible for PayPal Buyer Protection. We've withdrawn the provisional credit that was issued to your PayPal balance. " Does this mean that they are going to take the money back? If so what can she do as she did not authorise these transactions. She has tried calling them but after lots of options it just says there is no one and cuts her off She tried the chat but no one responds. She has deactivated her credit card from the account so she doesnt get anymore unauthorised transactions Currently she is sat at home in tears as she cant afford £1200 and feels like Paypay is scamming her and there is nothing she can do about it so any advice would be helpful.

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