I've been using paypal for all my credit card transactions through by website for over five years. Never a problem or chargeback. Last week, a guy ordered twice $500 each time and he was a thief. But everything in my system and the CC approval was legitimate. I Have proof of delivery and sent it to them. After a couple of weeks, Paypal reports to me that "the bank of the credit card issuer decided it isn't the fault of them or the card holder" So bang $1000. Two questions.....I can document everything, the order the shipment, the shipping receipt. Do I have any recourse outside of paypal? How do I even find the bank that made this $1000 determination. Do they really get to do this to me? And second, is there some setting I am missing in the CC processing? Some extra level of checking? Some kind of insurance? Some box I'm supposed to check off? Some pieces of data that I have to put in? I thought that after paypal accepted the card through its system that I was OK. Hmmm..... thank you all!
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