I have just received a full refund from PayPal and have just been told that the postage will be refunded as well (postage refunds come from another company). PayPal gives you a date which the product needs to be posted back by. This date is NOT the date the product needs to arrive back in China. If you do not send the product back by the date PayPal gives you, your case will be closed. When you send the product back, take a photo of the tracking slip AND a photo of the item you have sent back with the address stuck to the envelope. My suggestion is to copy and paste the address into a program like Word and then print the address. This ensures the address is exactly the same as what PayPal gives you. Upload a photo of the tracking number and the item in a postpack. PayPal will then make a decision. In my case it was positive. After you receive a refund for the item, you can apply to have the postage refunded by going to the 'Request return shipping refund' I was very surprised but happy with the outcome
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