PayPal Community

If you used PayPal Credit, I went to them after no success communicating with PayPal. Since I had no success reaching PayPal after they denied my claim, even though the shipping info was fraudulent (confirmed by UPS), I found PayPal Credit to be much more helpful but still in process. PayPal Credit is a different bank/company but they are connected. Another option is to file a complaint with the Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started), but do not go with both options (pick BBB or PayPal Credit). I did both and PayPal rejected my BBB claim because I had already filed a claim with PayPal Credit. ... View more

I have similar circumstances with a dispute and I provided websites that show my order was clearly from a scam merchant. After I made the dispute through PayPal, they gave the merchant three weeks to fix the problem even though I provided evidence that it is a scam website.   I received a confirmation of shipping for my order through PayPal on 5/2/2020 (not the merchant) that is fraudulent shipping info. Nothing was delivered to my address. The tracking information contains all kinds of strange and incorrect information, so I called UPS and they confirmed the tracking number was for an AMAZON package to a different address (not mine). I ordered from an independent (scam) website. In addition, the item that the scammer claimed was delivered to my address only weighed .6 pounds and the Dyson vacuum that I ordered weighs over 9 pounds.    Very frustrating that PayPal is allowing so much flexibility for criminals! ... View more