I also bought a phone on ebay from ezwaywireless a.k.a. ELC Consultants...(stay away folks). Ebay was in the process of refunding me for this phone that had a 2nd account with unpaid bills. But, because I had previously created a dispute with Paypal through the resolution center, Ebay stopped the manual refund process (manual process because it was over 90 days from purchase date). The case was closed by Paypal not in my favor on 5/31/2020 without contacting me nor checking or explaining to me why the case was not decided in my favor. Then even though the PayPal case was closed, Ebay stops the process of the manual refund on 6/6/2020 which would have been successful had I not logged a complaint with PayPal! So not only did the dispute case with PayPal do nothing to help me get a $621 refund, but they also messed up the chance for me to get a refund through the Ebay process. Note that the Paypal case was closed 5/31/20 well before ebay started the manual return process on 6/5/20. This is an abomination to say the least. Why would a closed dispute case at Paypal have any bearing as to why Ebay would not submit a refund? I am requesting a phone call from someone in charge at PayPal that would be willing to reach out with me to Ebay and get this right. The lack of communication between these two companies has left me in the middle and I have yet to see any refund. Very unhappy with this convoluted process.
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