What a shame you didn't see our posts before you sent the item back ☹️ I ordered some spice racks for over £40 and was sent some £1 tubs, I argued with them and got the same story off them, took it up with PayPal and was offered full refund with original p&p deducted and told to keep the items. Still out of pocket but it could've been worse
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Keep emailing PayPal and opening cases. Make sure you log dates and times the money was taken out and present this to your bank. Is your main branch open ? Maybe go in
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