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since ‎Apr-23-2020
Country: United Kingdom
Type: Personal
SimoneLindow
SimoneLindow Contributor
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Will delete PayPal account as it is unsafe, no buy...

by SimoneLindow Contributor in Disputes and Limitations Archives
‎Jun-29-2020 07:52 AM
‎Jun-29-2020 07:52 AM
This is just a cathartic message.   My dormant/suspended match.com account was hacked, the access to PayPal must have been stored in there (avoid match.com as well), so somebody gained access, made 2 payments worth over £170 (for a match.com pass of some sort) via PayPal and suspended my account again, all within 5 minutes.    Since I have a 2 way identification, this was clearly an unauthorised activity, as the hacker somehow circumvent this (whatever they gained from the activity, I don't know). I received no warning from PayPal, 2-way ID was not required for this kind of activity.   I raised a dispute, explained the situation, and within a few hours, over midnight, PayPal decided, the activity was authorised, no protection, case closed. No further communication possible. Interestingly, my own access to my PayPal account was limited after I changed my password to minimise future risk.   Thankfully, match.com reimbursed me for the fraudulent activity. Message from PayPal: We decided in your favour!! (No, you didn't, and I still have issues accessing my own account – all favour to the hacker).    Now, I am waiting for all the funds to have cleared and then I will happily delete my account. If it's that simple to withdraw money with PayPal then something is very backwards here. I will avoid such risk from now on so I don't have to spend weekend hours solving such issues. Good riddance.  ... View more
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Do I have a say during a dispute?

by SimoneLindow Contributor in Disputes and Limitations Archives
‎Apr-23-2020 11:45 PM
‎Apr-23-2020 11:45 PM
I ordered plants online as a guest of that website. Without any option for me to enter or amend, my address rom Paypal was used and the order completed. This was not the address I wanted to use. Contacted seller immediately (email) - no response, the item was sent to the wrong address. All I could do is reject the delivery online. I filed a dispute and all I hear is: The seller gave us the delivery information (but does not respond to my emails??) and it matches the DPD information - this was not the question... I was searching left right and centre on the Paypal pages - no contact option, no option for me to add details to the dispute.    Any advice what can be done - or is a dispute that automated? What is your experience?    Thanks,   Sim ... View more
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