Yes, I'm having exactly the same problem! I cannot access my main account anymore and I had to create secondary account just to try to contact Paypal. And because of the COVID-19 I can't call the support either since they have closed the phone support. This is really quite surprising for me that there is no way to use the phone number and SMS message as a backup to authenticator if it fails. There should be a better way to handle this kind of situation. Please tell me if anyone gets some kind of contact open to Paypal, I have absolutely no idea how I could try to contact paypal in this case.
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