PayPal Community

When a set paypal payflow pro to 'live' mode, I get the following error: 'RESPMSG' => 'Declined: 10626-Transaction refused due to risk model', ... View more

Hi, I was able to resolve the issue but now I am receiving the following error:  'RESPMSG' => 'Invalid merchant information: 10548-This transaction cannot be processed. The merchant\'s account is not able to process transactions.',   ... View more

I'm sorry but  I do not know what you mean by 'comment the Merchant Id'.  Also, as mentioned on previous post that a different paypal payflow account was used on the same website and it worked so I think the issue is actually the account itself rather than the website.  I have another case open with paypal support and he mentioned that he  retoggled the account and to test again in an hour.  I did that and still got a spinning preloader on checkout page and was not redirected to the successful order page.   ... View more

I also checked paypal manager and confirmed that the test account is active for testing ... View more

On a sidenote, the paypal express portion is working, its just that the credit card part of the paypal payflow account is not working. ... View more

Hi,   we determined that a paypal payflow account had not been setup for the customer but then even after setting up the paypal payflow account(and even using the account in production mode), we could not get the account to work (still got spinning prelorder on checkout page and did not advance to successful order page.) To rule out the issue of the website being the problem, I tried a different paypal payflow account on the same website and I was able to checkout successfully.  Who from paypal can look into this issue to make sure the newly created paypal payflow account is set up properly as the paypal payflow account not working  is holding us back from launching the site.  Thanks ... View more