I tried talking with customer service at PayPal, and they would not help. They blamed FaceBook! I am getting PayPal purchases notices through messenger for my HUSBAND's Paypal (not my Paypal). No, we don't have the same email, and we don't use the same user name. It is very frustrating NOT to get notified for my account and my purchase but always see his... Can someone help disconnect our accounts and help me with NOT getting PayPal notices through FaceBook Messenger for his Paypal? Sunny <removed> 2:14 PM You are sending me the receipt from an old account that is no longer linked to mine, and you're not sending me receipts from my account you need to unlink <removed> because it's sending PayPal receipt to my Messenger account Sunny <removed> 2:14 PM Your file has been uploaded. <removed> You are sending me my husband's PAYPAL DATA to my Facebook. And yet your automated system is sending me receipts from yahoo.com That is my husband's account and why is Facebook Messenger sending me his receipts? There is a glitch We need a tech to fix this His receipts should go to his FB Messenger...not mine You are now connected to John <removed> John <removed> Hi. Thank you for reaching out to PayPal. My name is Carlo. Please give me a few minutes to quickly go through the conversation to understand your concern. Is removing your bank is what you mean? Let me send you on how to remove a bank from you PayPal account. how to remove a bank from your PayPal account:
Click Wallet at the top of the page.
Click the bank you want to remove.
Click Remove Bank.
Sunny <removed>
11:29 AM
Hi, this is NOT about a BANK.
This is about the fact that YOU, PAYPAL, are sending me FACEBOOK MESSENGER MESSAGES FROM SOMEONE ELSE'S ACCOUNT.
I sent you a screenshot.
Please pay attention.
Anthony <removed> account is SOMEHOW (I Don't know how you guys did it) linked it to my account (my Facebook account). When he buys things I see the receipts. I sent you a message very clearly about this.
You need to look at that image closer.
John <removed>
12:00 PM
Hi. We only send notifications via email and SMS. Those messages are fake.
Sunny <removed>
12:45 PM
John, that is inaccurate
You do not know what you are talking about. Is there a manager I can talk to.
Those messages were accurate. I can log into my husband PayPal account because we share this information with each other and those charges were posted on his account and should have never been sent to me via Facebook Messenger please transfer me to your manager because I don't think you understand how your system work
John <removed>
12:56 PM
Hi. Let me check on that. Hi Sunny. Kindly login to the PayPal account that is linked to this email yahoo.com and changes it to the one that you are using and remove the old email. Money is sent through PayPal using your confirmed email address. You can change your email address but first, you'll need to add and confirm your new email address.
Sunny <removed>
2:25 PM
He says my email IS NOT on his PayPal. That is why we believe you need to escalate this ticket.
My email: gmail.com IS not the same as yahoo.com
He claims MY email IS NOT on his account.
That is WHY I am complaining. My FACEBOOK Messenger should NOT be getting his PAYPAL notices. I have them turned on for me. Here is a screenshot.
Sunny <removed>
2:28 PM
He has his own PayPal. I had to open up a new PayPal for me.
John <removed>
2:31 PM
Hi Sunny. So contact facebook regarding your issue.
Your file has been uploaded.
Sunny <removed>
2:32 PM
This is NOT a facebook issue. This is a Paypal issue. They have linked messenger with PAYPAL and they are now sending paypal info via FB.
Facebook is not sending this. Paypal is sending this via messenger.
PAYPAL is initiating it.
John <removed>
2:34 PM
Then try to contact the person who claims the old account to change it on his/her end and remove that old account.
Sunny <removed>
2:34 PM
Paypal is the one sending the information. We have done that. It does not work.
This is TIER two support issue.
Facebook is NOT sending me messages about Paypal. Paypal is sending me messages from SOMEONE else's account. This is a privacy violation on Paypals part using messenger.
Paypal should CARE that they are sending account messages from the WRONG/DIFFERENT ACCOUNT.
My account is NOT linked to my husbands.
His account is linked to mine.
John <removed>
2:38 PM
Sunny as much as I want to help you the only resolution to this is to contact facebook and tell them about this issue. You are right about PayPal is initiating it's because PayPal is the who process the transaction and the email which is linked to that transaction is also linked to facebook messenger. Sunny your need to contact facebook about this since someone is owning the old email address that is linked to your PayPal account. It looks like you stepped away from our conversation. That's ok! When you reply we'll connect your message to the next available Customer Support team member if the previous Team Member is not available.
Sunny <removed>
2:43 PM
I understand you are unwilling to file a complaint with your Tech Team about incorrect and inappropriate linkage by PayPal.
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