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That's fine. I'll be happy to keep making new ones to ensure job security for you. The reality is merging them simply convolutes the information further because there is a total lack of uniformity or linear progression that makes any sense. Additionally, perhaps you should be kind enough to define "float the topic" for the other forum members. It's a misleading phrase and does nothing to negate the frustration they feel when they see solved. Also, why are we not receiving one consistent explanation? Even Dan the Man himself has said nothing. It's disgraceful and since I have no money and nothing but time on my hands, I will definitely make sure all relevant information regarding complaint and sanction processes that can be utilized by consumers against PayPal is provided clearly, concisely, consistently, and caringly because PayPal obviously doesn't. Oh and nice bolding of the word "not" for emphasis attempt, but poor attempt at deflection. A for effort though. @PayPal_AshleyM @fdlaboss @sharpiemarker ... View more

@sharpiemarker you know it's all about the priorities. Paid endorsements must come first. I'm going to try tagging her. It's really annoying me that she's combining all the threads & marking them solved. @PayPal_AshleyM ... View more

Tagging. Stupid auto correct. ... View more

@sharpiemarker That was my point exactly! Thank you for telling me. I didn't realize that could be done. I would've tagged the moderator I addressed. This entire situation has been handled horrendously. ... View more

AshleyM why do you keep merging topics & marking them solved? I've watched you do it all day. I've only seen one post from you regarding this situation which was a bold lie. WHY isn't PayPal sending out a mass explanation or posting one for review when you log into your account? PayPal has thoroughly dropped the ball even if it turns out they aren't ultimately responsible for this FUBAR. No one will believe anything now. The credibility factor and reliability factor has dropped so precipitously the fallout is going to be a major hit. Even the CEO himself can't stand up and be counted on as the face of the company. ... View more

For your review from the help section: When will my Direct Deposit be available in my PayPal Cash Plus account on my Pay Day? Direct deposits are processed in multiple batches throughout the day and are completed by 8pm EST. If you haven’t received your direct deposit by this time on your pay day, you should confirm with the sender (your employer) that you are set up with the correct routing and account number you provided and that it has been processed. Once confirmed you may contact Customer Service to investigate further. ... View more

You would be incorrect. For the purposes of the US Treasury the business day ends at 5pm ET. For financial institutions it typically follows time zones depending on the type of transaction. PayPal states 8pm ET for their batches. That's 4pm PT which is also a standard close of business time. They handled this poorly in every way possible. No communication. Shutting down avenues of contact. When agents answered messages, which was sporadic, they gave conflicting information. The money dumped into the custodial fiduciary accounts that PayPal has with Wells Fargo. That's the only part Wells Fargo plays. I realize we're in the middle of a global pandemic. I'm also a manager. They knew these were coming. They sent emails ahead of time. The CEO needs to be called on the carpet. If my employees handled things like this I would expect myself & my employees to be terminated. There is no excuse for how this has been handled period. ... View more

Nope. Not how it works. ... View more

My conversation started initially the same. Ended differently. It's on PayPal's end. ... View more

Some of you saw my previous post, but I'm posting it again along with some updated information AND a chat I had with an actual PayPal agent. PayPal is also merging all of the stimulus deposit posts/threads so you're aware. Here is my original post:   ORIGINAL: I've heard multiple things about the deposits. I've heard they have 3-5 days. This is what I found regarding the batch deposits & 3-5 day posting:  When will my Direct Deposit be available in my PayPal Cash Plus account on my Pay Day? "Direct deposits are processed in multiple batches throughout the day and are completed by 8pm EST. If you haven’t received your direct deposit by this time on your pay day, you should confirm with the sender (your employer) that you are set up with the correct routing and account number you provided and that it has been processed. Once confirmed you may contact Customer Service to investigate further. "   The IRS Payment is a scheduled deposit. They were transmitted initially on 04/11/2020. That goes to the Treasury. The Treasury would've processed it Monday night and then transmitted it last night to the appropriate financial institutions. PayPal would've received that information. There is no reason, nor do they have the right to hold those funds. They have shut down all customer service and corporate lines. I sent a message as instructed, but four hours later I have yet to receive a response. I'm currently on hold with Wells Fargo since they hold the custodial fiduciary accounts for PayPal. UPDATE WELLS FARGO: They were very kind, however they did not have any information. They hold the custodial fiduciary accounts for PayPal which is a fancy way of saying third party. Legally they wouldn't be able to tell me anything because PayPal owns the accounts. Why is my refund pending? "If your refund status is pending, it means the transaction was refunded before it cleared your bank, or the seller issued the refund using money from their bank which has not cleared yet. This process takes 3-5 business days to complete. Once the process is completed, the refund will be credited to your bank account. If you initially paid for the transaction with your credit or debit card, the refund will be credited to that card within 30 days." How long does it take to transfer money from a U.S. bank account to my PayPal Cash or PayPal Cash Plus account? "It usually takes 3 to 5 business days to transfer money from a U.S. bank account to your PayPal Cash or PayPal Cash Plus account." Neither of these apply because it is not a refund of a transaction, nor is it a transfer from a U.S. bank account. Update: Here is a copy of the chat I had with a PayPal agent. Customer Service PayPal Virtual Agent 9:10 AM Hi! I'm PayPal's Virtual Agent. I can help with common questions like "what's the status of my dispute" or "I want a refund". If I can't help, I'll transfer your message to an agent. Robin <removed> 9:10 AM Why hasn't my stimulus payment posted to my account yet? It is supposed to be today. PayPal Virtual Agent 9:10 AM It looks like you need help with a pending payment. Is that right? Robin <removed> 9:10 AM No PayPal Virtual Agent 9:10 AM I found some articles in our Help Center that might help you. Check them out! If you need more help, please type “need more help".   Why haven’t I received my PayPal Cash Card yet?   My hold was released but I don’t see the money in my PayPal account yet. Why?   Why won't my payment go through? Robin <removed> 9:11 AM need more help PayPal Virtual Agent 9:11 AM I can transfer this conversation to an agent. The estimated response time is a few hours. Our customer service staffing is limited due to coronavirus (COVID-19) safety precautions. Message response times will be delayed. Visit our Help Center for quick answers to frequently asked questions. Thank you. After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply. Would you like to transfer this conversation to an agent? Robin <removed> 9:11 AM Yes PayPal Virtual Agent 9:11 AM Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here. Robin <removed> 9:11 AM Why hasn't my stimulus deposit not been posted to my account? It's supposed to be today per the IRS. Our agent will respond to your message within an hour. Robin <removed> 1:08 PM I should've received a response by 10:11 am. Even taking the pandemic into account it is now 1:08 pm with no response. You are now connected to Jhazon Jhazon 1:21 PM Hi My name is Jhazon, Thank you for raising your concern to us Just allow me few minutes of your time to review your account. I'm still looking for options on how to resolve this issue. Just want to make sure we're still connected. as I have checked your account the said fund is still not yet posted in your account, once we have the fund available to your account we will notify you via email. we suggest to wait within the day. thank you   Is there anything else that i can help you with? You are now connected to Jhazon Robin <removed> 1:38 PM Yes All funds were transmitted to PayPal. Why are all customer service lines down? Jhazon 1:39 PM PayPal Credit: If you are a PayPal Credit customer and need help changing your payment plan due to COVID-19, please contact Synchrony at[Removed. Phone #s not permitted]to make those adjustments. PayPal teammates can't make adjustments to your PayPal Credit account. Robin <removed> 1:39 PM This is a scheduled deposited just like a paycheck No I'm not. I want to know if any stimulus deposits have been credited. That is general information, not consumer specific so I know you can provide that information. Jhazon 1:41 PM You can find more information on the following IRS website: https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments. Robin <removed> 1:41 PM No I've already been there It specifically says contact YOU I have the attachment Jhazon 1:41 PM it is not yet deposited in your account yet Your file has been uploaded. Stimulus.JPG / 0.04 Robin <removed> 1:42 PM So you're saying the US Treasury is lying? It specifically says if I don't see it to contact PayPal. Jhazon 1:42 PM I apologize for the delay, we are in the process of posting all payments received from the government. These payments should start posting soon. Robin <removed> 1:42 PM It specifically says it's to be deposited today So it WILL post to my account today? Jhazon 1:43 PM you will be notify once its posted please monitor your account within the day Robin <removed> 1:43 PM That's not what I asked. I know I will be notified I have the notifications set up. I asked will it post today per the US Treasury transmission and information? Jhazon 1:45 PM yes just wait for it to be posted Robin <removed> 1:45 PM I don't know what issue PayPal is having, but shutting down access to customer service, and not publicly addressing it is creating a mass panic with PayPal users. Jhazon 1:45 PM I do apologize that you have to go through all of this. If I were in your position, I would feel the same way. That would frustrate me, too. Robin <removed> 1:46 PM So, to recap, per our conversation right now on 04/15/2020 @ 13:45 p.m. CDT my $1200 IRS Stimulus Check will be posted to my account for my use by the terms of your direct deposit schedule which is no later than 8 pm EST or 20:00 EDT, correct? Jhazon 1:48 PM but with regards to your concern we are already aware and inform about this issue yes please monitor your account within the day since you are scheduled for the direct deposit today Robin <removed> 1:49 PM No one knows what the issue is other than PayPal. I am simply confirming I'm going to have my money today 04/15/2020 no later than 20:00 EDT which will be 19:00 EDT for me. You said yes I will have it today, and will receive notification of the deposit posting. Jhazon 1:51 PM we will follow the IRS scheduled payment in your account for your stimulus payment Is there anything else that i can help you with? Robin <removed> 1:52 PM Good. Because that's today. I get why you don't want to actually say the word today, but you already acknowledged it, so we're good there. Jhazon 1:53 PM Its my pleasure helping you out today. Again my name is Jhazon. Thank you for your time chatting with me and have a good one, and Keep safe! Robin <removed> 1:53 PM No. Thank you. You confirmed I will receive my money in my PayPal account today 04/15/2020 by 20:00 EDT as scheduled by the IRS and your direct deposit information. Thank you for your help. Please be safe as well. Jhazon 1:53 PM That's great! My goal for today is to make something different that will make you smile stay safe as well This conversation has been closed. ... View more