PayPal Community

After starting using PayPal for credit card processing on our new wenbsite almost 2 months ago they indicated they would hold all of our incoming payments for 21 days in the event a customer might want a return and to get a better sense for our customer payment patterns and credit risk.  Then we got a strange note indicating they would not release ANY funds until our account balance hit $10 million.  We were obviously aghast and distraught at such a thing, removed the PayPal option from our website and inquired about it but they were no longer providing customer support via the phone and did not answer their messaging center.  Upon posting here, we were told by someone monitoring this thread at PayPal that they simply never do something like that.  Fortunately, two days later we were able to remove the funds from the limited orders and fulfill them and figured that PayPal must have had some kind of glitch in their help center autoresponse so we turned the PayPal option back on.  We have had no backcharges or any issues with any customers, they are all creditworthy and they have steadily ramped their purchasing since.   Unfortunately, we just realized PayPal is again not releasing our funds but now even after 21 days.  We have asked what was going on and they simply said it is at their discretion to create whatever reserve they want with no further detail.  They are now not providing any guidance for when the amounts will be released or even what kind of hold they have on our money?!? Is it legal for them to hold our money indefinitely, without any notice or even guidance.  Has anyone else run into this?!?  What business would ever subject itself to this?   Again,we have had limited but steady purchasing history from highly creditworthy customers, have not had an chargebacks and are currently delivering product. They are now withholding critical product from some of our first responders and our military by embargoing our revenues and our customers don't understand as they used PayPal in good faith to pay us for our product. Our requests to talk to anyone there continue to fall on deaf ears and we have again closed the PayPal option on our account.  We have asked them to reverse all embargoed payments and remove any/all fees associated with our customer purchases so we can redirect to ACH and/or wire transfers.  They refuse to reply in any way and continue to hold our money without any guidance or feedback.  Huge buyer beware here that we should probably spread virally on social media!!!  This is either the worst customer service I've ever encountered or a potential scam that could ultimately result in drastic consequences for our customers.  If anyone knows a real person at PayPal who can contact us, please connect us as soon as possible.  Thanks and regards, PJ <removed>, CEO, Far UV Technologie[Removed. Phone #s not permitted]/p> ... View more

Hi,   We recently began selling products and chose to include PayPal as a potential payment option for our customers.  Without knowing why or any notification, they apparently put a 21 day hold on the payments coming in.  While this was annoying we understood that there may be some fraudulent use and this was a potential safety net for them.  However, upon requesting assistance, since we provide an important sanitation solution to help fight the coronavirus pandemic for first responders, they instead put a new hold on our account saying they would not release any funds received until we hit a $10 million balance.  Obviously this impairs our ability to provide assistance at the most critical of times.  I've looked into just having them refund the money now instead and using alternative payment mechanisms but apparently they are also now trying to keep their transaction fees AND even said the first responders on the other side of this transaction may be charged as well if we refund the money to them, all despite not providing the simple credit card processing service that was represented.  Has this happened to anyone else?  Despite multiple requests to speak to someone in customer service they will not call us back and have indicated we instead just have to use their automated help bot, which of course does not comprehend this type of needed resolution.  Seems like in their quest to avoid liability they might be heaping it on themselves...  Hoping someone can help!   ... View more