TomTom suddenly took £2.99 from my PayPal account on the 20th February 2020 for no reason, although I have bought maps etc from them in the past using PayPal. It is impossible to deal with TomTom by email so I had to wait in a queue to phone them. When I did get through, they admitted their mistake, apologised and immediately refunded the £2.99 PayPal can see all this from my account. On March 20th 2020, TomTom have taken another £2.99. It is clear that this is some kind of recurring debit and TomTom only cancelled the February debit and not the future deductions. I have registered this with PayPay as an unauthorised debit, which is exactly what it is, and asked PayPal to stop all future debits by TomTom and to please refund me the £2.99 from March. PayPal have just advised me that this debit has been authorised by me and they will not be refunding the £2.99 or, presumably, stopping future debits of £2.99 from TomTom. They have closed the dispute! What is going on here? PayPal can see perfectly well what happened in February so it is perfectly obvious that the debits are not authorised and TomTom will refund each one, assuming that I have the patience to contact them every month. Can only explain to PayPal what should be obvious to them? Many thanks Richard
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