PayPal Community

@guinea696903 I just wanted to let you and others know that I contacted a local investigative reporter in my area and told them everything that is going on with all of us...and how difficult it’s been for us to get our money back through PayPal.  She did some research on it and is now doing a story which will air tomorrow! She will be reaching out to PayPal for comment.... A couple days ago PayPal finally agreed to reopen my claim and look into it further only to deny my claim AGAIN the very next day for the same reason (valid tracking number). Only after I let them know that I had contacted a reporter was I was refunded my money instantly (seriously, within the following minute) as a “one time courtesy”. I understand that PayPal is probably understaffed during this particular time, but it’s absolutely inexcusable that this particular seller has hundreds of claims against him for the same reason and PayPal continues to still deny all of our claims right away. Their policy needs to change regarding their claim process. We (the consumers) all had a false sense of protection using PayPal that if a transaction was fraudulent, we would be protected. We were not.... ... View more

@Chris_1101 You state “just contact PayPal live chat and tell them tracking number is fake or its been addressed to different home than yours and provide DHL/UPS proof.” BUT this is the problem and our frustration. All you have to do is read all the comments to see that WE ALL have attempted to do just that and PayPal is still siding with this scammer. I called PayPal yesterday at 11am and @ 6pm my case still hadn’t gotten resolved. How are we supposed to get proof from UPS, etc., when it is NOT their policy to provide any documentation to us since we were not the recipient of the package sent. Please think about that for a second. Maybe some people have been able to get something in writing, but most of us are not able to for the reason I just explained. We are at the mercy of whoever takes our call. I talked to two people from UPS yesterday and spent probably a full hour in the process to be told the same thing by both people. One was a supervisor in which I requested I speak to after the first person told me they couldn’t issue anything in writing. In my case, I was able however to provide to PayPal screen shots of my original time stamp on my purchase invoice and proof from UPS that “my package” was supposedly delivered to me BEFORE I even ordered it. But PayPal just answered back via chat, sorry, we still need something in writing from UPS.  ... View more

I plan on contacting as many news stations as needed, not only regarding these types of scams but also to shine a light on how PayPal is handling these types of fraud, or should I say ignoring these types of fraud. PayPal is allowing Nguyen and others like him to continue to scam without any repercussions. PayPal actually encouraged me to just contact my credit card company. I did and they said that they would reverse the charge on my account but that doesn’t stop Nguyen from scamming others. They are complicit in this scam in my opinion because they are doing absolutely nothing to make it right or to stop him. I spent all day dealing with this; calling UPS multiple times and getting nowhere, then going back and fourth with PayPal with nothing getting resolved. The public needs to not only be aware of these types of scams but also of PayPal’s policies and lack of response to these types of scams. They are literally letting it continue. It’s inexcusable.... ... View more

Exactly the same situation with me and PayPal’s response. PayPal is telling everybody the same thing: to get something in writing from UPS, yet UPS won’t because of privacy issues. There’s no way that PayPal doesn’t know this by now. I will never use PayPal again, ever. In my case I actually provided them with documentation showing that the tracking number they provided was for a package that shipped BEFORE I even placed my order, but they still kept repeating to me via chat to provide them with documentation from UPS. I’m planning on contacting my local news station to see if they’ll do a story on this and warn people not only regarding this scammer and others like him, but also on PayPal and how they’re doing absolutely nothing to protect consumers in these cases. My credit card company already said that they will reverse the charge but I’m not going to let this go until this seller is shut down by PayPal and PayPay changes their response and policy towards scammers like Nguyen ...even if I have to contact every news station or newspaper in my area and beyond. I’ve got the time. : ) ... View more

Going through the exact same thing with the same shipper and PayPal is siding with the scammer because they say he provided a valid tracking number! UPS has confirmed that it didnt go to my address but won’t give me anything in writing because I wasn’t the recipient of the package. Seriously?! The package was listed as 0.10 lb and my legit package should have been around 5lbs. I went back and fourth with PayPal today and they keep saying that the seller provided accurate information. When I would ask for the documentation they wouldn’t give it to me. Oh, and I also told them that the shipping date attached to the tracking number preceded my purchase date so how could it possibly be my package. They would not budge and just kept repeating that I needed to provide them with proof from UPS which they won’t do. My credit card company already said they would credit my account back my money, but I honestly care more about keeping this person from scamming more people. PayPal should be ashamed.  ... View more